Purpose
This page explains how to request deletion of data associated with KVC Social Operation, including data related to a Facebook or Meta connection.
How to Request Deletion
Send a request to legal@kvccom.co.th using the subject “User Data Deletion Request” and include only the information reasonably needed to identify the relevant account or connection.Information to Include
- Name or email used with the system, if applicable
- Facebook Page name or Page ID involved
- Related organisation or account name
- Brief description of the data you want deleted
- A contact method for follow-up
Do Not Send Sensitive Credentials
Do not send passwords, access tokens, App Secrets, verification codes or other sensitive credentials by email, LINE or other public channels. If authorisation must be verified, the team will request only what is necessary through an appropriate channel.
Identity and Authority Verification
After receiving a request, KVC may contact you to verify identity, relationship to the account, or authority to request deletion, in order to prevent unauthorised deletion.
Actions We May Take
- Disconnect social media accounts within the scope of the request
- Delete or invalidate related credentials
- Delete eligible profile or connection information
- Delete in-system content or media within the request where there is no need to retain it
- Disable or restrict information that cannot be removed immediately because of technical or legal limitations
Processing Time
KVC will aim to review and process a request within a reasonable period after identity and scope are verified. Complex requests or requests requiring additional investigation may require follow-up or additional information.
Records That May Be Retained
- Necessary audit and security logs
- Evidence required for security or fraud prevention
- Records required by law or accounting/tax obligations, where applicable
- Records necessary for disputes or enforcement of rights
Data on Facebook or Other Platforms
Deleting data from KVC Social Operation does not automatically remove posts, comments or other information already published to Facebook or another third-party platform. Removal from an external platform may require that platform’s own tools or a separate action by an authorised account administrator.
Deletion Request Contact
KVC Computer Limited Partnership
legal@kvccom.co.th